We, at BVI, are always seeking engaged, innovative, and talented professionals who are interested in growing their career within the ophthalmic industry. We seek individuals who are looking to constantly learn, collaborate and advance eye health across the globe.  Valued BVI employees enjoy a complete benefits package plus a competitive salary. Benefits are individually discussed at time of offer of employment.

BVI is an Equal Opportunity/Affirmative Action (link) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

All potential candidates interested in an International Position are asked to submit a cover letter and C.V. to internationalHR@bvimedical.com for international consideration.

Positions:

  • Sales Manager Brazil
  • Global Head of Technical Support- UK-Western Europe
  • Business Analyst- Remote-Leige Belgium, Toulousse France, UK or Rome Italy
  • IT Support Analyst- Toulouse

Sales Manager Brazil

Location: Brazil (ideally São Paulo)
Closing Date: 31 December 2020

Starting Date: March 1st, 2021

Key Responsibilities:

  • Adapts & aligns the regional business strategy from BVI to specific country situation and takes the lead to align & develop tactical execution of the sales (through dealers, agents and directly), marketing and operational plans, as well as directing the development of adequate tools & processes to accelerate & drive sales & income growth
  • Ensure consistent, profitable growth in sales revenue through positive planning, deployment & management of products specialists
  • Identifies objectives, strategies & action plans to improve short and long term sales & earnings
  • Define and accelerate local and regional growth opportunities
  • Identify and develop new business opportunities to accelerate and sustain ongoing aggressive sales growth
  • Collaborate with Sales Directors and Managers in establishing and recommending the most realistic sales goals for the company
  • Establish & manage effective programs to compensate, coach, appraise & train direct reports
  • Perform and exemplify People Management and build talent that contributes to the on-going success of the business. Develop successors for each key position and create organisation flow
  • Contribution to Country/Business Strategy Formulation
  • Lead Strategy Implementation (Dealer model)
  • High-Level Dealer & Customer Interfacing
  • Direct the local business and contribute to the regional and WW business contributions
  • Build strong sales and marketing capabilities

Requirements:

  • Significant depth and breadth of business knowledge and experience (10+ years)
  • Knowledge of local markets
  • Ability to deal with high level opinion leaders
  • Experience of Distribution Management
  • Confirmed capabilities for people management
  • Established track record to successfully lead sales and marketing organizations
  • Knowledge in ophthalmology of the medical devices industry and environment (5+ years)
  • Portuguese & English (Spanish being a plus)
  • Fully IT literate; squatting; reaching; computer work; phone usage; lifting to 50 lbs. unassisted.

The Sales Manager Brazil will report to the Sales Director Iberia & Latin America.

Global Head of Technical Service

Location: UK – Western Europe
Closing Date: December 2020

Key Responsibilities:

The Global Head of Technical Service is accountable for all BVI services offerings and delivery which is includes, but is not limited to the following activities:

  • Establishing and marketing tiered service offerings
  • Installed base and warranty management
  • Planning and managing spare parts inventory and logistics costs
  • Establishing Service Level Agreement targets and monitoring with KPIs
  • Establishing service work-flow processes
  • Expanding remote support capabilities
  • Drive Quality standards and define compliance requirements
  • Measure and report Customer Satisfaction with focus on continual improvement
  • Work cross functionally with other departments to integrate service requirements and provide a closed feedback loop
  • Hire, develop, coach a talented services team
  • Manage revenue and create new offerings
  • Establish and manage annual budget
  • Control expenses to improve margin
  • Establish “back office” to manage administrative tasks
  • Implement “Services” system for dispatch and work orders
  • Equipment Shipment and Tracking
  • Develop reporting
  • Services communications via Service Bulletins and other channels
  • Create services career pathways

Requirements:

  • Strong business (MBA preferred) and technical acumen (10+ years services experience)
  • Minimum of 5 years management and P&L experience in area of capital equipment Medical Devices
  • Proven team leadership with ability to effectively delegate and manage conflict
  • Demonstrated capability to manage diverse relationships and communicate effectively
  • Balanced leadership able to inspire and manage performance when required
  • Familiarity in operating in diverse and multi-cultural environment
  • Ability to deal with ambiguity and balance complexity with simplicity to deliver results with a sense of urgency
  • Effective change leader – able to manage up as well as across the organization and in multiple cultures
  • Ophthalmology experience preferred but not required
  • 50% travel time

Business Analyst

Location: Remote – Leige Belgium, Toulousse France, UK or Rome Italy
Closing Date: 31st December 2020

Key Responsibilities:

  • Responsible to take measures to ensure business continuity by providing proper functional and technical support. Failure to do so may reduce efficiency and productivity of one or more departments across the company.
  • Making IFS 10 company’s strategic business tool across the globe will significantly rely on this position’s success and collaboration.
  • Provide IFS7.5 and IFS10 support to geographically distributed BVI companies and branches. Work with the IFS 10 Implementation project team and coordinate and manage sub-projects or individual tasks.
  • Understand the business requirements and develop or suggest solutions to implement a seamless business applications suite in areas like ERP, CRM, EDI, Reporting & BI.
  • Work as a part of the IFS 10 implementation project team to roll out IFS10 globally. Depending on the particular strength in certain modules, sub project lead or tasks management.
  • Work closely with Business and IT staff in BVI Regional and Global IT organizations. Support current IFS75 environment. Coordinate and follow-up on ERP and other business-related helpdesk incidents.
  • Support and help troubleshoot 3rd Party Applications connected to the IFS systems, as needed.
  • Monitor and coordinate plant and business activities, implement Regional and Global initiatives for globally deployed Business Systems based on the directives of the team management.
  • Support and collaborate with the MDO team to ensure proper data maintenance and create efficient data migration routines ensuring that all globally deployed Systems are in compliance with BVI corporate directives, FDA regulations, and ISO standards.

Requirements:

  • Demonstrates a specific and advanced set of skills and knowledge in an area of expertise. Involves restricted number of jobs within job family requiring unique and/or specialised skills (not part of natural or expected progression).

Required

  • 3+ years of IFS ERP Experience in a manufacturing environment. Functional expertise in at least one core module of IFS. ERP implementation experience. Basic PL/SQL knowledge
  • BS in CS, Finance or related field

Preferred

  • Experience with Crystal Reports, EDI, Report Designer.
  • Experience in IFS Version 9 or 10

Physical Requirements

  • Sitting for long periods of time; standing; squatting; reaching; computer work; phone usage; lifting to 50 lbs. unassisted.

IT Support Analyst

Location: Toulouse
Based out of our Toulouse office in France and working within a busy IT function to provide IT service and support primarily to the UK/European area of the business. Primarily responsible for 1st and 2nd line support with issues logged within BVIs IT support ticketing system. Project work will also be a part of the role as we look to move forward with the latest technologies and provide a better working environment for our users.

Key Responsibilities:

  • Provide (but not limited to) 1st/2nd line IT Helpdesk support to the BVI UK/International IT operation
  • Maintains Helpdesk tickets, prioritising work, updating steps for corrective action, and communicates with customers any timescales and progress reports as required
  • Configuring, maintaining, and troubleshooting a range of hardware devices including desktops, laptops, printers, IP phones, iPhones, iPads, handheld scanners and other peripherals
  • Deploying, maintaining, and troubleshooting client operating systems (currently Windows 10) on desktops and laptops, using imaging technologies
  • Software installations and support including upgrades, preventative maintenance, and troubleshooting as required
  • Accurate record keeping of hardware assets via the IT Assets Database, and co-ordinating with accounts dept, active inclusion in the updating of hardware, and recycling of old equipment
  • Liaises with external suppliers and support providers where required
  • Other duties as required

Requirements:

  • Must be able to speak English and French fluently
  • LAN, network access, internet, email, printer support experience
  • Excellent interpersonal and communication skills
  • Excellent problem solving skills (hardware/software)
  • Excellent customer service skills
  • Must have the ability to work well under pressure and independently
  • Ability to establish and maintain effective working relationships with coworkers, managers, and clients
  • Any exposure to Sage would be beneficial
  • IT related degree e.g. (BSc Computer Science) or equivalent technical qualification in IT
  • Minimum 5 years helpdesk/service desk in a similar commercial environment
  • Hardware & software installation and configuration
  • Solid working knowledge of Microsoft Windows desktop and server operating systems
  • Strong working knowledge of Microsoft Office applications (O365)
  • Microsoft Active Directory and Exchange administration

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